Our Team

Monique Lappas
CEO
In 2012, Monique had to make the decision that many of us face – Asking herself, "how do I maintain a career, be the best parent I can be and balance it all while staying sane and enjoying each day and the challenges it brings?". It was during this decision process that she decided to move out of the finance industry and start exploring other career options. She made a move to Florida, and began working with Paquin Healthcare (now iRemedy) as a healthcare consultant, focusing on the retail and consumer healthcare industries.
In 2015, Paquin changed its healthcare focus, became iRemedy Supply and Monique was given the opportunity to help divest the consulting business, at which time she saw the opportunity to take ownership of the business. Since then, the company has grown from one that mostly focused on hospital retail, and grown it to provide outpatient and specialty pharmacy advisory services, consumer and digital healthcare consulting and most recently, provide support services for patients and hospitals within the oncology and radiology space.
Monique has had to tap into much of her knowledge base, both in healthcare, finance and business management, to make the business a success. Her background in healthcare has spanned over 20-years. It began as a Quantitative Analyst for an investment bank in Sydney, then as an analyst covering the Emerging Markets at Wellington Management in Boston, MA and continued through to Wasatch Advisors in Salt Lake City, UT. In these roles, she analyzed healthcare service providers, pharmaceutical companies and hospitals from an investment perspective. She also spent time working within the investment banking healthcare team at Goldman Sachs and within the M&A division of a large Australian industrial company.
Monique hails from Sydney, Australia. She holds a B.Comm from Bond University (Australia), an MBA from the Tuck School of Business at Dartmouth and has also earned the Chartered Financial Analyst (CFA) designation.

Kapra Lott
Chief Business Development Officer
Kapra has a long career in the hospital & health care industry. Her background spans decades in Healthcare Consulting, Performance Improvement, Payment Integrity, Denials, and other revenue cycle support services. As Chief Business Development Officer, Kapra came on board in late 2021 to help support and manage our growth. With over 30 years in developing new markets, mentoring sales teams, and offering viable solutions to hospitals and healthcare professionals, she brings some great experience to our growing company. Kapra is very experienced and truly enjoys leading teams, developing solid client relationships, and promoting customer satisfaction by anticipating needs and providing solutions to our clients. She is proud to say that many of her clients have become good friends over the span of her career, which is a testament to the enthusiasm that she brings to her role, and the exemplary results that she has brought to her clients.
Outside of work, and when she isn’t spending time with her family and grandchildren, Kapra can be found talking Creighton football, attending their games, and the tailgates that precede them.

Savannah Nayel
VP Patient & Client Relations
Savannah has 10 years’ experience working with medical specialists in practice administration, billing and revenue management, insurance prior authorizations and financial counseling. She has worked extensively with Oncology/Hematology groups and infusion centers to bridge the gap between clinicians and patients by educating both on what is to be expected financially from the insurance carriers and the patient. She successfully managed up to 6 teams of physicians and their staff while obtaining prior-authorizations and financial aid for the patients’ treatment. Savannah brings attention to financial counseling being part of the patient experience for medical specialty practices while also serving to optimize revenue.
Previously, Savannah served as a Provider Relations & Authorization Specialist at Upstate Cancer Center, one of the largest New York State run hospitals. During that period she was also on the board of My Shared Governance where patient satisfaction, safety and hospital revenue were the focus of the meetings.
Savannah graduated from College of Charleston with a Bachelor of Arts in Philosophy.

Kelly Sanders
VP Operations
Kelly is a Florida native and has worked in the healthcare industry for the past nine years. She received her Bachelor’s degree in Healthcare Administration from Indian River State College and has previously applied her knowledge and skills as the Administrator of an outpatient/home health care facility. This position provided her with extensive knowledge in practice administration, billing, insurance prior authorizations and collections. Kelly has managed teams of up to 20 clinicians while ensuring they adhere to all healthcare procedures, methods and best practices. Additionally, she has experience as the Operations Manager of a staffing pool and outpatient consulting firm where she managed all day-to-day operations including revenue management, Human Resources, consulting services and survey preparations for outpatient therapy facilities.
Kelly focuses on maintaining a cohesive environment for team members and patients. Kelly’s professional philosophy - “developing strong relationships is the foundation to everything I do, both personally and professionally.”

Rocco Dunn
Support Services Analyst

Jeff Eckstrom
Patient Financial Advocate
Darci Frost
Patient Financial Advocate
Don Frost
Specialty Pharmacy Consultant
Don has managed both specialty and outpatient pharmacy operations for large US healthcare systems and is an industry leader in the implementation of hospital outpatient and specialty pharmacy strategies. Don's expertise includes 340B and GPO contracting, specialty pharmacy expansion, and med-to-bed pharmacy startup. In addition to his work at healthcare systems, Don spent over ten years with Walgreens, specializing in 340B contracting and acquisitions, specialty pharmacy startup and expansion, and multi-drug store management.
Don is a graduate of Creighton University where he earned a Doctorate in Pharmacy, (PharmD) and MBA, both with distinction.Prudence Manirakiza
340B Consultant
Kelly McDonald
Specialty Pharmacy and Accreditation Consultant











